About Pimlico Plumbers
Pimlico Established 1979
Pimlico Plumbers was founded by Charlie Mullins, and started in the basement of an estate agent in Pimlico, after he completed a four year apprenticeship in Plumbing, with just a second hand van and a bag of tools in 1979.
Charlie had a vision then to remove the stigma associated with the plumbing industry i.e plumbers with bad workmanship, who turn up late, rip off the customer, driving rusty old vans, not wearing uniform and arse's hanging out their trousers.
Virtue of Size
Pimlico, now part of The Pimlico Group, is now London's largest independent plumbing & service company, providing all trades, with a workforce of over 270, 190 vehicles and turnover in excess of £24 million.
Our headquarters are over 30,000 sq ft, based in central London, and is home to London's largest service centre. It's fully manned and operates 24 hours a day, 365 days of the year. We also have a Spanish branch of the company operating in Marbella.
We carry out over 80,000 jobs per annum and over 75% of our work comes from customers that have used us before. Our clientèle also includes many celebrities.
By virtue of size and efficiency, we can provide unparalleled response time and quality service anywhere in London.
Pimlico's philosophy is to provide value for money, do the right job, at the right price, at the right time to suit our customers and keep things simple.
As a family run business we pride ourselves on offering a personal service. Engineers turn up on time, wearing smart company uniform, driving one of our spotless blue, white & red liveried vans and carrying company ID They will always carry out work to the highest standard and they are highly experienced and qualified in their respective trades.
The dedication to fulfill our customer's needs and wants has always been imperative to the way we operate and we adapt our services in order to achieve this.
We work with the intent that once a customer uses Pimlico we hope they become a 'Pimlico customer for life'.
We are a transparent company, and we were the first to be 100% transparent with our charges.
Our charges are clearly shown here on our website, our friendly and helpful staff will make customers fully aware of our rates at the time they enquire or book a job. They are also printed on the back of all of our invoices.
We do not charge for: call-out, travelling, parking, Congestion, or have any other hidden charges.
We are recognised as the first name in Plumbing.
Pimlico's core services are Plumbing & Heating, and we have been offering these services to Londoners for more than 33 years. Our long-built reputation gives the added assurance that you are using one of the most respected names in the business.
All work can be booked at a time suitable to the customer. Emergency calls arrival time is within 1 hour. Our services are available 24 hours a day.
We also have fully qualified technical services managers who carry out estimating, quality control and project manage larger jobs.
Pimlico has expanded organically, we have added additional services to the company, under the Pimlico umbrella, and we are now in the position to offer a complete property maintenance service.
We can now carry out drains services, bathrooms, electrics, appliances, carpentry, building, and roofing. All trades are subject to the same quality control guidelines and work guarantee as our core trades.
In House Departments
We believe in having as many in-house departments as possible and have set-up the following:
- Staff Training – Courteous, friendly and helpful staff
- Garage Workshop – Service, maintenance, and body work of our vehicle fleet.
- Marketing – Developing our brand.
- Information Technology – We're at the cutting edge of technology.
- Public Relations – Enhancing and maximising our company profile.
The criteria of the company has always been to employ the best craftsmen and engineers. We believe that we stay the best by employing the best. Pimlico has a very strict company policy in place regarding recruitment, and we will not employ anybody who does not meet our high standards in terms of: qualifications, experience, customer service skills, appearance and attitude.
Pimlico is very proud to have won numerous prestigious awards, including:
- Twice voted National Installer of the Year
- Marketing Initiative of the Year - National
- Twice voted London's Top Plumbers
- Marketing Initiative of the Year- Regional
- Best Customer Service Award
The Company has been involved in helping various charities since we were founded.
Pimlico believe that corporate involvement, helping, sponsorship, and fund-raising, is an opportunity for us all to work with charitable institutes and help raise much needed funds to go to good causes as well as promote awareness of their objectives.
TV and Media
Pimlico is the most high profile plumbing company in the world, and our MD has a reputation as one of the UK’s top spokesmen for the plumbing industry which has attracted a lot of TV and media attention over the years.
We are regularly on TV, news programs, radio and often feature in national press.
As a company we have also featured in various TV documentaries including, BBC 1's Posh Plumbers, Channel 4's The Secret Millionaire, and on Channel 4's Show Me Your Money.
We have our own in-house experienced public relations team to deal with all media requests along with PR agency Recognition PR.
The Pimlico team are all drinking from the same tea pot in terms of future goals, and we will continue working to achieve the following:
- Pimlico Plumbers to continue to be recognised as the UK's leading plumbing and service company.
- Pimlico Plumbers to increase it's market share in the service industry and achieve a turnover of £100 million.