About The Pimlico Group

Since our inception in 1979, our story has been one of steady progress and year-over-year expansion, with returning clients accounting for the majority of more than 100,000 jobs completed each year.

Today, our company is London’s largest independent servicing and maintenance company. The Pimlico Group is based in our London headquarters, where the contact centre is staffed 24 hours a day, 365 days a year.

Our multi-skilled, multi-trade team of more than 200 workers deliver unrivalled services to both residential and commercial customers in and around the M25, with a fleet of fully equipped Pimlico vehicles helping them get the job done.

Our history is London’s history

Pimlico’s story began in 1979 with one man and one van. Our continued growth and evolution have led us to become London’s no.1 in improving and maintaining properties. We are proud to have served Londoners for over 40 years and can’t wait for the next 40 years and beyond.

1979
2000
2004
2006
2008
2017
2021

The birth of Pimlico

Pimlico started out as a one-man band after the founder completed their apprenticeship with a second-hand van and a bag of tools solely serving the Pimlico area.

An increasing amount of work came from the recommendations of Pimlico Properties, a local estate agent in Sussex Street, who eventually offered Pimlico a small, dimly lit room in their basement as their first business premises. The ambition was to change the public perception of plumbing and build a reputation.

Engineers: 1

Pimlico’s new 30,000 sqft HQ

The end of the 90’s saw the business outgrowing Lambeth Road. Sights were set for something bigger, better and more complete: thus enter Sail Street.

Completely refitted with a high-tech call centre, multiple levels of office space, a vehicle wash bay and workshop, a state of the art gym, and a roof terrace. Sail Street has possibly become the biggest operation of a service company in London.

Engineers: 82

Pimlico hire oldest worker in the UK

Buster was hired back in 2004 at the ripe age of 98 and became a publicity whirlwind.

After celebrating his 100th birthday at Pimlico, Buster went on to run the London Marathon in 2008 aged 101, making him the oldest person to complete the marathon. Among his later life achievements, Buster featured in a US film ‘How to Live Forever’ and had his own beer made ‘Buster Beers’.

Engineers: 94

First of the female plumbers

Paving the way to breaking the stereotypical mould of the plumber and helping to diversify the industry, we actively went on the search for suitable female candidates.

The introduction of the female plumber brought a new dimension to the business, allowing customers more choice which was especially appreciated by mums and the elderly.

Engineers: 102
Pimlico apprentices

Apprentices join the ranks

From the very start, we advocated apprenticeships. Placements provide real life work experience, and candidates gain recognised qualifications.

Paving the way for a new generation of tradespeople and office staff, Pimlico’s training scheme has grown from strength to strength.

Engineers: 124

250th van hits the road

Our rapid expansion continued with the arrival of our 250th van. Breaking tradition from blue and red livery, this van received blue and gold treatment to celebrate the milestone, along with the number plate VAN250.

Having recruited 50 tradespeople in the final three months and investing £500,000 in new vehicles, Pimlico were set to match the ever-increasing demand for their services.

Engineers: 160

Pimlico joins the Neighbourly® family

In 2021 Pimlico joined the Neighbourly family of brands; with both organisations focused on delivering the best possible customer experience, Pimlico was confident that this next step would enable them to help even more people.

Speaking on the news, Neighbourly commented, “Pimlico’s wide array of trade services, as well as its exceptional customer care, perfectly align with Neighbourly’s purpose, which is to build an extensive service community known for providing excellent experiences”.

Engineers: 210

Pimlico values

We pride ourselves as being the first choice for customers who appreciate high quality service and value for money.

Our philosophy is to keep things simple, and to provide value for money by doing the right job, at the right price, at the time to suit you.

Our dedication to fulfilling our customer’s needs has always been central to the way we operate, and we adapt our services in order to achieve this. We work with the intent that once a customer uses Pimlico, they become a customer for life.

Pimlico engineer and van

The charities we work with

All the charities that we work with are so important and vital in the communities they support. We strive to encourage other businesses to help out charities and contribute to their ongoing success and growth. The benefits that both the charities and businesses receive are tremendous and it really is rewarding for all involved. And it’s not just about financial support; charities are also really in need of people’s time, skills, and expertise too, which we provide wherever possible.

Our charity stories
Charities we work with
Pimlico engineer and customer

Want to know more?

If you wish to know more about us at Pimlico and our team, please get in touch and we can help you with your enquiries. For more about our services, visit our dedicated service pages for more information about what we offer, or give our friendly team a call and we can help.

Get in touch

Get advice for your home and business

We offer a variety of helpful DIY articles to help you look after your home and business. In our blogs we provide helpful property maintenance hints and tips and other information to keep you up to date with The Pimlico Group and the services we offer.

News

Press Comment

We want to comment on yesterday evening’s news regarding Pimlico Plumbers’ former owner, Charlie Mullins.…

Read more 1 min read
Insights

Help! I have hot water, but no heating!

Though boilers have become more efficient and reliable, particularly over the last two decades, troubleshooting…

Read more 10 min read
Insights

Should I repair or replace my boiler?

As this year draws to a close and the colder evenings set in, many of…

Read more 5 min read
Insights

Bonfire Night: Top Tips for Fire Safety in Your Home

Remember, remember, the 5th of November as the day for us all to be reminded…

Read more 10 min read
A haunted house shouts boo!
Insights

9 strange sounds your house should never make

With daylight closing in and Halloween fast-approaching, little noises around the house can seem a…

Read more 15 min read
A Pimlico engineer investigates a plumbing issue under a sink
Insights

The 10 most common plumbing problems we see in London…

Plumbing issues can come in all sorts of shapes and sizes. That’s why it’s important…

Read more 10 min read
A customer tries to flush their broken toilet
How To

Help! My toilet won’t stop running!

Toilets can be problematic from time to time, from simple blockages, to leaks and sometimes…

Read more 5 min read
Water cascades down onto the roof below from a blocked gutter
Insights

5 Signs You Have Blocked Guttering

Guttering is a large source of protection for your property from damp weather conditions. In…

Read more 10 min read
News

A day to honour HM Queen Elizabeth II

On Monday 19th September nations will gather to honour the life of Her Majesty the Queen,…

Read more 1 min read
How To

Don’t Cut Corners – the ultimate checklist to help you…

Although the days still feel warm and the leaves are still on the trees, the…

Read more 5 min read
Insights

What is a Gas Safety Certificate and how to know…

As Gas Safety Week celebrates its twelfth consecutive year, many of us are tightening our…

Read more 5 min read
boiler service engineer working on a boiler
Insights

Energy efficient homes – optimising your home’s efficiency and avoiding…

The ongoing crisis around increasing energy prices is something that has hit many homes recently.…

Read more 5 min read
Call us 24/7 on 02079288888