News | 01st Feb 2024 | 1 min read

Urgent Notice Regarding Service Impersonation

Over the past few weeks, we’ve received concerning reports about instances where customers booking services with Pimlico Plumbers have experienced unauthorized visits from an alternative plumbing company. These impostors falsely claim association with our company and engage in deceptive practices that affect both our customers and Pimlico Plumbers.

The reported scenarios involve this unauthorized company demanding payment, even though we have no record of the booking. In such cases, they are trying to charge customers inflated fees for the work they carried out falsely under the Pimlico Plumbers name.

Given the gravity of this situation, affecting both the satisfaction of our customers and Pimlico Plumbers reputation we have escalated the matter to the Metropolitan Police to carry out a full investigation.

You should always exercise vigilance when requesting a service from any company. Here are a few key points to help you verify that you are genuinely booking a service with Pimlico Plumbers:

Website

Ensure the domain name of the website is www.pimlicoplumbers.com

Helpline number

If you’re in doubt or have any concerns, please call our helpline number on: 020 7928 8888

The call will be answered with an automated message saying ‘Welcome to the Pimlico Group’

Uniform

All our engineers will turn up in our branded Pimlico Plumbers’ uniform as seen here. If the engineer is not wearing this uniform they are not part of Pimlico Plumbers

Vans

Our engineers will turn up in one of these two branded Pimlico Plumbers’ vans.

We pride ourselves on providing excellent customer service so if you feel there is anything suspicious with your booking, please call us on our helpline number below and we’ll validate your booking and the engineer attending.