Customers Peace of Mind
Pimlico Plumbers offers customers peace of mind. From the moment you call our call centre (24 hour) you are under the Pimlico umbrella. We are here to make sure that you feel comfortable when calling our call centre, to the moment the engineer arrives and carries out the work, right through to the end of your guarantee period and beyond, we are here to provide a service.
We complete work to the highest standard every time, whether it's replacing a tap washer, responding to an emergency call out or completely refitting a bathroom and larger jobs will be supervised by a quality control manager who will keep you regularly updated.
We are a family run business who pride ourselves on being able to offer a personalised service. When booking work a job reference number will be allocated to you and our data-base system will keep accurate records of work carried out, enabling us to personalise, and be more helpful, with our services. 73% of our jobs are booked by customers who have used us before!
The company works on the basis that once a customer uses Pimlico we hope they become a "Pimlico customer for life."
Operatives
- CRB - Aall our operatives are fully vetted by the Criminal Records Bureau (CRB).
- Company Identification - All of our operatives are issued with a photo identification card stating their name.
- Qualifications - All our operatives are fully qualified and experienced in their respective trades.
- Uniforms - All our operatives all wear clean cooperate uniforms.
- Vehicle - All our operatives will arrive at your property in a recognisable blue and white livered company Vehicle.
- Driving License - All our operatives have their driving records checked with DVLA and are fully insured.
- Tax & NI - All our operatives have been tax and Insurance records in place.
- Insurance - All operatives carry public liability insurance by law to meet with regulations.
Company Policies
- Charges - Our charges are transparent, quoted when you book a job, clearly shown on the back of invoices, & on the website.
- Invoice - A VAT invoice will be produced for each job.
- Guarantee - Workmanship is covered by a 12 month guarantee.
- Ongoing Customer Service - We are here to assist you and help wherever we can.
Confidentiality
- Customer Details - Under no circumstances will any customer's details be shared, sold or in way passed on to any third party.
- Security - Any keys left with our operatives to gain access to properly will be kept secure.
- Data Protection - Customer information & other records are dealt with strictly in accordance with the Data Protection Act 1998.
Contact Us
If you would like to know more about our peace of mind promise, or require any other information, please contact our call centre we will be happy to talk to you.
Telephone: 0207 928 8888
Email: enquiries@pimlicoplumbers.com
Post: Customer Services, Pimlico House, 1 Sail Street, London, SE11 6NQ