As a valued customer it would be much appreciated if you could kindly share your thoughts of your experience with us. At Pimlico Plumbers we endeavour to provide all our customers with an exceptional experience and put the customer at the heart of the business.Your feedback is extremely important for us to continue to improve our services for the future. Leave us your feedback here »
There were leaks in the pipes under the floorboards in my flat, which were causing an ongoing problem with the pressure to my boiler. This had been concerning me for some time. The problem has now been completely resolved, and the pipework has been renewed. Although this was - in my estimation - a very big job, it was carried out by Rob, assisted by Connor, very carefully, and smoothly, without any disturbance or upheaval to me. Very prompt, helpful and friendly, and taking great care at all times. They had a very positive and considerate attitude, which I really appreciated. Thank you very much for your excellent work.
Gina Feitelson (West Hampstead, London NW6) – 27th Nov 2015
amazing act of kindness from one of your plumbers
I just wanted to let you know about an amazing act of kindness from one of your plumbers.
I discovered a flat tyre while driving in Chelsea a couple of weeks ago and had to pull over. Seeing one of your vans I asked the driver Drew if he happened to know a Kwik Fir or similar in the area. He said that sadly he didn't but that he would be happy to change the tyre for me. So he spent what I can only assume was his lunch break kneeling in the mud to sort the tyre out ensure that I could drive off safely.
I just wanted to let you know how incredibly kind and helpful he was, and consequently what a fabulous advert for your firm. I was late for a meeting because of the flat tyre but everyone marvelled when I arrived and told them how a Pimlico Plumber had come to my rescue!
With best regards
Nieves Boyes (Chelsea) – 27th Nov 2015
Martin Snook and his apprentice Mike, did an excellent job. I had a leak from the shower, through into kitchen ceiling. Turned out to be more serious, the leak had damaged the wall plate and the ceiling joist. Martin replaced the damaged timbers. Bathroom shower was replaced and sealed. The damage to the ceiling was patched, and the whole ceiling was reskimmed. Definitely use them again.
I am a member of which local, and will post a reommendation on their site. Many thanks.
Ann Mogridge (Bromley) – 27th Nov 2015
Pimlico Plumbers also have the remedy.
Robert was fantastic. Super clever, courteous and fixed the problem quickly and knowledgeably where two plumbers employed by the Managing Agents of the block had failed all day.
Every time I call Pimlico Plumbers they fix the problem and are really nice people as well, who have been trained v professionally.
Thank you very much for your prompt service.
Joanna Symes (London SW18) – 26th Nov 2015
I will certainly recommend your service to my neighbours
Just a not to say thank you.
I contacted you at my wits end I had tried everywhere -John Lewis, CPHart, to find someone who could replace my globe bath taps with no success. The consensus seemed to be that I would have to get rid of the bath!
I contacted you in desperation as the situation obviously could not continue it was driving me mad. I suddenly thought of you and hoped you would provide the same standard of service as the Aga maintenance men. You did not disappoint. Your helpful call centre (staffed by humans) sent a young but very professional engineer who came right on time, had a 'no problem attitude, filled me with confidence in his ability and just sorted the whole thing out in a very short period of time
Thanks very much, sanity restored. I will certainly recommend your service to my neighbours.
Rowe (E4) – 24th Nov 2015
TIMELY, EFFICIENT, POLITE, CLEAN & SUCCESSFUL
Engineer arrived within an hour of calling. He was very polite and efficient. He identified the problem and gave advice for the future. He cleaned up afterwards.
Carmel Brancen (LONDON SW13) – 23rd Nov 2015
Excellent professional service, at a price.
We were very pleased with the work of Carl Otting who arrived on time this morning (appointment only made yesterday). Not only did he resolve the main call out issue, and gave us useful advice on what had caused the issue with our boiler and how to maintain it but also spotted and fixed an open hole in the boiler cabinet that had allowed vermin to enter in the past. Overall we thought he worked hard and fast and was thoughtful, courteous and professional. You do pay extra for it, but the experience was incredibly professional.
Claude Piening (Wandsworth) – 21st Nov 2015
Lee Palmer provided an excellent service
Arrived on time. Friendly and knowledgeable. Everything explained clearly. Work completed promptly with no problems. Work area left clean and tidy. Very helpful - he re-inserted the shelf that had been removed to give clear access to the electrical connections. I am pleased with the service I received and would be happy to recommend your company to others.
Joanne Lascelles – 20th Nov 2015