We are looking for a Booking Coordinator (Call Centre/Customer Services/Inbound)

We are now looking for motivated, practical people to join our friendly, highly professional telephone control team. Dealing with high volume inbound/outbound calls, providing excellent customer service to our clients.

As a Booking Coordinator, you will be based in our London HQ (SE11 6NQ) for 40 hours per week, throughout the week, including 1 day every other weekend.

General Duties

  • Answering high volume inbound calls and assisting customers with specific enquiries and job bookings
  • Update worksheets with changes and status’s of each customer job
  • Provide a high level of personalised customer service at all times
  • Liaise with engineers to book follow on jobs for customers
  • Create further interest in the company's services by inviting customers to use all services and products offered
  • All other reasonable duties as and when required

Essential Requirements

  • Excellent communication
  • Ideally previous experience within customer service, inbound/outbound call centre, control room, contact centre
  • An ability to deal professionally, calmly, and tactfully with customers and maintain strict confidentiality at all times
  • Good working knowledge of Microsoft Office applications
  • Ability to multi-task and work on your own initiative in a busy environment
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Apply for this role

If you think you'd be a good fit for this role please fill out our application form below to become part of the Pimlico team.

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Pimlico as an employer

The Pimlico Group has a positive commitment to the promotion of Equal Opportunities for all employees and prospective employees. All applicants will be considered on their merits regardless of age, sex, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief or sexual orientation.

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