Customer advice

As London’s largest independent service company, we believe it’s our job to not only to give our customers outstanding service but also to provide the best aftercare possible.

Inflation, along with increasing gas and electricity price hikes, often results in our teams being inundated with customers wanting tips on how to make their homes more efficient and reduce their utility bills. So, we have come up with a selection of simple ways to help you conserve energy, save money, and look after the environment. We hope you will find the advice on this page helpful.

Please call us at any time for free advice about your home! One of our friendly team can help you to review how energy efficient your home and central heating is and, where necessary, recommend changes and improvements.

Heating & insulation saving tips

  • Annual servicing ensures a boiler remains safe and efficient operation
  • A thermostat will enable you to regulate the temperature
  • A smart thermostat enables you to control your heating from your phone
  • Time your thermostat – use heating when you need it, not continuously
  • Don't have your system turned up unnecessarily high
  • If your boiler is 10-15 years old consider investing in a new, more efficient model
  • Thermostatic radiator valves let you control the temperature in each room
  • If you have an immersion heater, have a timer fitted to the hot water tank
  • Insulating your roof space is a simple way to reduce heat loss
  • Lagging hot water cylinders and pipes reduces heat loss
  • Cavity wall insulation is another great way to reduce heat loss
  • Double glazed windows and doors effectively reduce heat loss
  • Pensioners are entitled to financial support from the Government to assist with insulating their homes

Electricity saving tips

  • Take advantage of cheap night-time Economy 7 electricity rates
  • Install low energy light bulbs throughout your home
  • Check the efficiency rating before buying any electrical appliances
  • Don't leave appliances on standby - turn them completely off
  • Turn lights off when you're not in the room or out of the house

Water saving tips

  • A water-saving shower head reduces your water consumption
  • Time your shower - try to keep it under 5 minutes
  • Fix drips - changing washers could save hundreds of litres lost a year
  • A water saver in your toilet cistern reduces water being flushed
  • Upgrade your toilet to a dual flush system
  • Check your meter - only pay for the water you are using
  • Make sure your hot water thermostat isn't set too high
  • Check the efficiency rating before buying any appliance that uses water
  • Check your property for overflowing toilets and water tanks
  • Have your plumbing checked over for leaking underground pipes

Finding trusted tradespeople

  • Avoid using unknown tradespeople that have not been recommended to you
  • Avoid unqualified or inexperienced tradespeople; always check credentials
  • Avoid tradespeople who don't have a land-based telephone line
  • Avoid tradespeople who act more like salesmen by recommending unnecessary work
  • Ensure your tradesperson is a member of the appropriate regulating association
  • Never allow any tradesperson who doesn't carry photo identification into your home
  • Make sure you can communicate clearly with your tradesperson

Finding reputable businesses

  • Do not use companies that have gone bust and reopened under a similar name
  • Make sure you appoint a registered company with a clean record
  • Ensure you are provided with a breakdown of work carried out and material costs
  • Ask for an itemised estimate before proceeding with large projects
  • Make sure you fully understand the rates and charges you will pay
  • Avoid companies without a history of trusted reviews
  • Never use companies who don't guarantee their work

Making safe payments

  • Make sure you are clear on payment terms before work starts
  • Do not pay for materials or equipment that have not been used at your property
  • Avoid companies that only accept cash payment
  • Where possible, pay by credit card for best consumer protection
  • Don't use companies who are not prepared to give you an invoice for your work
  • Don't use a company if their workers offer to do work privately at a lower price
  • Do not use companies that charge for non-working time (e.g. breaks)
Call us 24/7 on 020 7928 8888