Customer Satisfaction

Pimlico Plumbers strives to not only provide a high quality, service but also to provide the type of aftercare to all our customers which our competitors find difficult to match.

The dedication to fulfil our customer's needs and wants has always been imperative to the way we operate and we adapt our services in order to achieve this.

We work with the intent that once a customer uses Pimlico we hope they become a 'Pimlico customer for life'.

In the past year our Customer Service Department has undergone a major transition which we have developed to provide the after sales service and support that our customers require. The team has grown of who are all dedicated to not only hearing the positive things our customers have to say about our services, but also the negative ones. All feedback is welcomed by our team as we are a company that listens to its customers and we improve our services by doing so. Below is a graph generated based on the surveys we have conducted and feedback we have received on our Feedback site and Trustpilot.

Customer Satisfaction Chart 2018

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Not only are we here to speak to our customers we will call you to find out what your experience was like with Pimlico Plumbers. We pride ourselves on the fact that 90% of our customers are willing to participate in our surveys and have positive things to say about the service. We are pleased that a high volume of our customers do take the time to provide us with such great comments and thank us for our services and appreciate this.

Performance Summary Q2

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