"My name is Carol Taylor and I am a client of Pimlico Plumbers. I wanted to provide you with some very positive feedback on one of your employees, Mr Dan Mitchell.

Dan has undertaken several jobs at my property recently and I have found him to be the most responsive tradesmen I have ever had work on my property. As I am based overseas (HK) I have to rely on people's goodwill to ring me at certain times in the day to cater for the time difference. Dan has rung me at 11pm UK time on occasions to follow-up on jobs he is working on - way beyond the call of his duty but very helpful to me. He is thorough, patient and knowledgeable and has also provided feedback and advice on various things he has noted in the property that were not even part of his remit. As a regular Pimlico client, this is very much appreciated and I would highly recommend him for any job.
"

"Hi Charlie,
I have used your company a number of times for various problems over the years and have never been let down.
But twice this year, I've had 2 seperate problems; in May the bath water wouldn't run away, and today I had a leaking tap in the kitchen. On both occasions, Bill Kirby came, he is a credit to your company. Not only is he efficient and effective in his work, but also instills trust, which to me as a client is imperative. I guess you have many stars working for you, but Bill Kirby is certainly a shining one.

kind regards
Chris "

"Charlie,

You have helped a number of families since your visit to St.Helens. Thanks once again and look forward to meeting you again soon.

Best Regards
Andy"

"Have had difficulty knowing how to contact the company with a message of how 'totally outstanding' David Johnson has been converting one of our bathrooms . He really was a delight to have around, always keeping everything immaculate (and I was more than fussy re our specialised painted walls directly outside the bathroom, and the porcelain tiles we chose were very large and difficult !) - the incredibly efficient Dan for the electrics for 2 days - Dave was just SO efficient and did a wonderful job. So please, someone at your head office , do pass on our thanks etc. to the people concerned and to Charlie Mullins who employs them. Also, our thanks to Martin Conway who was often here and brilliant.
Lets face it, you run an excellent show ! but I think we know that. Have a good Christmas party..
"

"While I have always found your company to be first calss, I have to say that Stuart Dunne is absolutly the best of the best. His knowledge and helpfullness can not be praised too highly. It is very refreshing in a world where tradespeople will often do the mimimum required to fullfill the task to find somebody who will literally go the extra mile to make sure you, the customer, are completely sattisfied. This was demonstrated by his turning around at Watford when he was nearly home and travelling back 20 miles to us to tweek an already excellent job. A big thank you to him and PPs can be very proud to have him flying the flag for them"

"Thanks to Steve Pickton (plummer) who was just excellent. Professional, knew his stuff & an excellent ambassador for Pimlico."

"Big thanks to Stuart Dunne for his work on our boiler. His knowledge helped us isolate the problem quickly, and he was very thorough and professional in both testing everything was in order and advising what steps we can take in the future to extend the life of our boiler. I learned a lot and it was much appreciated, cheers-!"

"Huge thanks to Brian Grice who came to our rescue when our boiler unexpectedly packed in one night......Brian gave us a temporary solution and came back a few days later to fit a new boiler. He was calm, professional and efficient throughout and made what could have been a very difficult few days through a cold spell and with small children and busy lives to juggle incredibly calm and easy - and above all, warm! Thank you!"

"Many thanks to Steve Pickton for his perseverance and good humour in the face of an alarm box with poltergeist tendencies. With luck I won't be lynched by my neighbours...."

"Just wanted to say how much I appreciated the work that Stuart Dunne has just completed for me. Really good job and very professional, friendly attitude. Thanks Stuart!"