Customer Complaints – See how we are performing

As part of the transition and development in our Customer Service Department we have decided to make a commitment in publishing details of our complaint handling each quarter of the year. This supports our ethos in providing our customers a transparent service. We strive to achieve a high customer satisfaction rate but regrettably, there are occasions where we will not be able to satisfy every customer.

Listening to our customers has enabled us to reduce the number of complaints we have received each month and helped us improve our services a great deal. We have provided the statistics below of our first quarter and how we have performed.

Having completed a total of 0 jobs within the last quarter, only 0% complaints were received from all the jobs we conducted and majority of them dealt with satisfactorily.

How we're performing

Sorry, there are no performance stats available for this quarter.

Complaint Handling

In the past year we have worked extremely hard and bought on a number of new members to join our growing Customer Service Department. This has enabled us to provide a quick response time and resolve any issues straight away. Pimlico Plumber’s promise to its customers is that complaints will be handled and resolved within two working days. There are of course various occasions where a complaint may require further works or investigation which will take a lot longer but we found that all complaints are fully resolved within 28 working days. A solution will always be proposed within the first two days.

Sorry, there are no complaints stats available for this quarter.

You can find full details of the main reasons why customers are generally unsatisfied with our service and actions we are taking to address this on the Pimlico Plumbers Promise page.