Pimlico Plumbers Policy On Overcharging
Pimlico has an unequivocal policy on overcharging - we won't tolerate it under any circumstances, and any operative disregarding our policy will be dismissed.
We rely on the recommendations of satisfied customers so it is vital that we charge correctly and fairly for our work. Customers come back to us repeatedly because of the relationship of trust between us.
If any of our customers feel we have not met the high standards we aspire to, then we would like them to make us aware. If you feel our operatives have not met any of the following criteria please contact us.
Pimlico Plumbers will:
- Only charge for time spent at a job and the number of hours worked.
Our vehicles are fitted with a data tracking system so times can be verified.
- Not charge the customer for any more than 45 minutes when collecting materials, unless agreed with customer.
- Not charge an excessive trade markup on materials - a maximum of up to 20% is company policy.
- Not charge for two tradesmen on two-handed work unless necessary - an apprentice or labourer will be used wherever possible.
- Not charge for non-work related phone calls, or engage in them during working time.
- Not charge for tea and lunch breaks.
- Not charge for unnecessary time spent away from the job, and always keep customer informed when you are leaving the job.
- Not charge for any wasted or unnecessary time when undertaking your work.
- Present an invoice showing a clear and comprehensive description of work carried out and a full breakdown of labour and material charges upon the completion of your job.
- Make sure that the cost of fixed price work is within 10% of that which the job would have cost if it had been charged at our hourly rates.
- Make sure that any estimated work that is costed at our day rate (10 hours)
is charged at a 10% discount on labour.
- Make sure that we work a full 10 hour day when on a day rate.
- Not carry out any unnecessary work.
- Not talk customers into any work that is not needed.
- Not overcharge customers under any circumstances.