Our livelihood depends on your satisfaction. A huge amount of our work comes from customer recommendations, so your guarantee of excellent service and workmanship comes from our determination to protect our hard earned reputation.
We provide a full 12 month guarantee on all our work, which, in certain circumstances, can be upgraded to 2 years on some types of installation. All our terms and conditions, including our full written guarantee, and customer rights are clearly stated on the back of our invoices.
All materials and products are covered by full manufacturers' warrantees and our labour is backed by our own guarantee of workmanship that is second to none. We also undertake to take up customer complaints or queries with manufacturers whenever possible.
Pimlico employs fully trained Technical Service Managers, who will call free of charge to inspect work and advise customers on the most appropriate course of action, where required.
Any defects arising from faulty installation or repair work, that may require rectification, and that occur within the guarantee period, are treated as a priority and will be dealt with at the customer's earliest possible convenience.
Problems which arise outside the company's standard guarantee period may also be rectified free of charge, or at a partial charge, at the company's discretion.
Once a job is finished and the account settled, our 24-hour call-centre operatives are at your disposal, should you wish to contact us about any recent work carried out.
If you have any unresolved queries, require further information or fail to be completely satisfied with any work carried out by Pimlico then please contact us, quoting your invoice number, using the contact details below and we will deal with the matter immediately.
Telephone: 0207 928 8888
Email: enquiries@pimlicoplumbers.com
By online enquiry: Click here to complete our online form to send an email to our Call Centre team
Post: Customer Services, Pimlico House, 1 Sail Street, London, SE11 6NQ