Transparency

We believe in always being 100% transparent. We are clear, upfront and honest about our company charges. Our rates are clearly shown on our website and our helpful and experienced staff (24 hours), will make customers fully aware of our rates at the time they book a job or if they request details.

Our engineers will always show a full breakdown of labour, material and any other charges, and a comprehensive description of work carried out is shown on all invoices and estimates.

We do not charge for the following: call out charge, travelling, parking, Congestion and there are no other hidden charges.

Overcharging

We always charge correctly and fairly according to our quoted rates and our policy on overcharging is unequivocal. But in the unlikely event that any of our engineers ever do deliberately disregard this policy they will be dismissed, and a refund will be made.

Accountability

We will always take responsibility in the unlikely event that work is not carried out to our standards. If you are unhappy please call our call centre, we will try to resolve your issue by sending an engineer back, or a technical service manager, at a time that is convenient to you.

Pimlico will never carry out any unnecessary work or talk customers into any work that is not needed under any circumstances.

Guarantee

Labour

All of our workmanship carries the company's written 12 month guarantee for your peace of mind.

Materials

Covered by manufactures’ guarantee.

Terms and Conditions

All of our work is carried out in accordance to our terms and conditions. They are clearly stated on our website and shown on the back of our invoices.

Contact Us - 020 7928 8888 - 24 Hour